Refund and Returns Policy – WATCHCENTERPRO.COM

At WatchCenterPro, we want you to be completely satisfied with your purchase. If for any reason you are not happy, our refund and return process is designed to be easy, transparent, and customer-friendly.

Returns Eligibility ✅

You may return most items within 30 days of delivery for a refund or exchange, provided the products:

Are in their original condition and packaging
Have not been worn, used, or damaged
Include all accessories, manuals, and original receipts

Please note that personalized or custom-made items are non-returnable unless defective.

How to Initiate a Return 🔁

To start a return, please contact our support team with your order number and reason for return. We will provide detailed instructions and a return shipping label if applicable.

Refund Process 💰

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable unless the return is due to a mistake on our part.

Exchanges and Replacements 🔄

If you prefer an exchange or replacement, please indicate this when contacting support. We will assist in sending a new product promptly once the original item is received and approved.

Damaged or Defective Items ⚠️

If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.

Shipping Costs 🚚

Return shipping costs are generally the customer’s responsibility unless the return is due to our error or a defective product. We recommend using a tracked shipping service to ensure safe delivery.

Contact Us 📞

If you have any questions about our refund and return policies, please reach out here. Our customer care team is here to assist you promptly and courteously.

Thank you for choosing WatchCenterPro — where your satisfaction is our priority.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us here.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, please send us an email so we can determine the closest warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.